I would have to say that the number one tech support question we get is regarding the process to restore previously-made in-app purchases when a user gets a newer iPad. Sometimes you will have trouble restoring your purchases for what appears to be no logical reason. In most cases, what has turned out to be the issue is that the user is logged into the app store using a different AppleID than the one they were logged in as when making the original purchase. So if you have an issue restoring your in-app purchases, please make sure you are not using a different AppleID when trying to actually perform the restore. If it still doesn’t work, then by all means please contact us for help.